For a company as big as Regus to not have a complaints procedure this is appalling. And they do not have to provide any notice to you at all. The temperatures in our office are 31 degrees and up everyday for the last few months. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Assistant Global Customer Service at Regus. If processed correctly online, we would not be able to ignore your requests. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. How did you work around that? Work from a private office by the day or for 5, 10, or unlimited days a month. Hi Hongxu, That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Give your team a place to focus, thrive, and grow, while we take care of all the details. Remember that I need to escalate this and if I escalate this it will not be approved.". Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Go anywhere but here, Hi Eric, thanks for reaching out. Go to. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. please give me my refund. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Same here. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. This will take you to the "End Your Amazon Prime Membership" page. I have been transferred to a new location. To my horror, the contract sent was being auto renewed without my consent. %%EOF The complaint has been investigated and resolved to the customer's satisfaction. Such companies should not exist. I was using the regus for couple years. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. They would not remove the items that I didn't want. I would like you to please confirm the receipt of the letter and the cancellation. I would love to help further but havent been able to identify your account. If your home club is closed, please contact our member services department. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I believe you must provide a 3-month notice (read your agreement). This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Ive been their customers for the past 3 years, paid everything in full. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Horrible Customer Service and Billing Practices! Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. 180 0 obj <> endobj {Address} Your satisfaction is very important. Some of the staff that work the front offices are nice but the good ones leave quickly. Disgusting behaviour. You have a business to run and our objective is to partner with you to help you grow even further. I would like to request you to cancel my membership with you kindly. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. From,Hedy GreeneAp. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Im sorry if you felt the need to escalate this. . These emails were sent to the email address you registered with us on the same day you signed the agreement. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Head of Customer Services. Your email address will not be published. This place are the worst of the worst. It seems the discounted GBP payment option is no longer available payment is now US27. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. You're going to be billed for an entire year. And that`s not the case. Regus received the letter and allowed me to cancel my agreement with them! This does not apply to contract's renewal or expansion. Askcenter staff for availability and pricing. Without further options, I contacted my credit card company and they put a stop on the payment. No one would contact me over the phone. This company bills you for services you do not use. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Lorraine Brule Sandra Melody I can see those individual prices, but can you expand on how you would join DragonPass for free? All of our services and costs are detailed in the agreement you signed. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Our team is ready to answer your questions. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. It is just because of the nature of my job. Is calling them the only way to do this or is there a way to do it online or via the app? They will respond to your inquiry as soon as possible. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Yes. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. If it has been longer than 30 days, please get in touch so we can investigate further. this is absolutely gross and scam. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. 1. The part that upsets me, is that we signed a contract for what we were to pay. DO NOT TRUST THESE FRAUDSTERS! Restoration Fee - $290 ($3.50 per square foot) Membership: 2.3.1. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Michelle Spire You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. And, therefore continuing the membership is not possible anymore. Hi, is anyone aware if this is still valid and if any issues occurred? **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. 2.3. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Neither document indicates that there is no opportunity to terminate for an entire year. hb```a`` Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Find another option. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. I am sorry if you feel this way. Hi Vladyslav, I cannot stress enough the lack of professionalism and poor service. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Thank you, Comfortable, professional environments. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Well, this may seem benign at first glance, but consider this reversal. Thank you for your comments, which help us improve. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Assistant Global Customer Service at Regus. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Submit a complaint and get your issue resolved. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Find workspace. Create an account to follow your favorite communities and start taking part in conversations. Won't be a good idea until they change their management. Update: a big thanks to the Luton branch who actually decided to look into my account further. Then makes an excuse! I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Regus membership gives you access to workspace in thousands of locations around the world. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. The center itself have no problem and sales are nice before you join. I have no complaints regarding your club and the facilities. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Yes, we do get it back, however for a small business this is substantial amount. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Doing so will take you to a sign-in page. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. The furniture they provided had locks on some of them and the staff had no idea where the keys were. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. However they denied my request, insisting that I had to pay for another month of service. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Assistant Global Customer Service at Regus. Our invoices are due on the payment date that is displayed on them. I refused to pay for a service that their system just added to my account until this issue was resolved. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Unrivalled workspace. The payments have since been sent to . I didn't know if the transaction actually went through. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Because if he expected it, why would he sign the contract? Head of Customer Services. Who has the free mental bandwidth to keep track? STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Do not use this scam company at all costs Unacceptable billing practices. Any service that you do not require can be opted out through your online account. We understand that you'd have appreciated greater notice. All agreements end on the last day of a calendar month. I couldnt see your email address or Regus account reference in your message. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. This review was chosen algorithmically as the most valued customer feedback. We offer a number of different membership options. If not, let us think for a moment about the case law. Services are billed automatically depending on the customers preference. Thanks again for everything I will be happy to recommend your services! This is to inform you that, unfortunately, I would have to cancel my membership with your club. Youll be billed each month. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. They are real scum bags. think about how low this company is. Stay away!! hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. You can change your membership when its time to renew - just let us know. Call us Buy now If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I wish you all the best for all your future endeavors. And answer could take 2-3 weeks! THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. I have had no regrets having my office here and am committed to staying with them. We found a responsible person where we inform her about the problem. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Note- they are similar to Spirit Airlines. If travelling as a couple do we need 2 memberships?